Contact Our Support Specialists
Need a hand? Our support team is ready to assist with account queries, deposits and withdrawals, document verification, technical faults and general feedback. We respond quickly by email, live chat and phone so you can sort issues without delay. For urgent account problems use live chat or call us; for documents and payment checks email the relevant team and we’ll confirm receipt and outline the next steps promptly.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat available 24/7; typical email reply within 24 hours) |
| General Enquiries | [email protected] (Mon-Fri, 09:00-18:00 UK time) |
| Affiliate Enquiries | [email protected] (partner team Mon-Fri, 09:00-17:00; commission and tracking queries) |
| Phone | +44 20 7946 0823 (calls answered 08:00-00:00; callback service available) |
| Working hours | Live chat 24/7; phone Mon-Sun, 08:00-00:00 |
Support via Email
For detailed requests, account-related issues or cases requiring supporting documents or explanations, email is the preferred contact method. Please send your message to [email protected] with a clear subject line and include up-to-date contact details, your account ID and any relevant attachments. Providing full information helps us resolve your enquiry more quickly and avoids unnecessary delays.
Send Us a Message
NameEmailMessageSend messageResponse Time
Our support team aims to respond promptly to all enquiries. Most requests are answered within one business day, though peak times may cause short delays. Complex cases that require account checks, KYC review or payment investigations can take longer depending on their nature. If you need faster help, use live chat for urgent matters.
Feedback
We value your feedback, so please tell us about bugs, feature ideas or suggestions to improve the site. All submissions are reviewed carefully and used to shape site updates, promotions and support. Use the in-site feedback form, live chat or email [email protected]. We aim to respond promptly and act on common requests to make the experience clearer, fairer and more enjoyable.